Simplify patient journey with a patient experience solution
Capture feedback in real-time to address what really matters to your patients. Grow your practice and create a superior patient experience.
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What is Patient Smile?
Patient Smile is a proven and mature approach to measure, monitor and improve patient loyalty at hospitals. The solution has been developed with inputs from the latest thinking and research by Harvard Business School and Bain Consulting into Customer Experience Management and is highly contextualized for the hospitals in India.
Becoming a patient-centric hospital is imperative to ensure long term success. Unlike infrastructure enhancements, this is an organisational culture change initiative requiring a change in the behaviour of people. The goal is to ensure your ground level caregivers understand your vision for patient empathy and compassion and deliver it in their everyday interactions with patients. It is a journey of continuous improvement for a hospital requiring focus, discipline and patience to stay the course.
We help you chart this direction, lay the necessary processes and systems and then stay the course in this journey. We become your GPS system, helping you understand the progress made, identifying the next course of action and monitoring its execution at the ground level and up.
Features
Empirical Approach
Our approach and thus the output is very unique.
Multi-disciplinary
Approach is designed based on patient psychology, consumer behaviour, behavioural economics and technology.
Memories
Our in-depth feedback focusses on the memories and stories making it more meaningful.
Emotions
We focus on measuring emotions, that last longer.
Real time
Addressing issues that matter to patients in real time, lets you recover services before they leave the hospital.
Escalations
If issues are not closed within a predefined Turn around time, it is escalated.
Reports and Analytics
Collect, analyze, and act on data with a central dashboard, in-depth reports, audit tools, and more.
Mobile friendly
Everything you need to manage, measure, and optimize your organization in the palm of your hand.
Frequently Asked Questions
Patient Smile administers a survey to patients after a visit, then directs the patients to review sites to share their experience. Since only unhappy patients tend to write reviews if not asked, you’ll strengthen your online reputation because the reviews will reflect the actual satisfaction of your patients
Patient Smile comes with notification feature that makes sure each one in the system stays updated about the tickets. It is also supplimented by a SMS and mail notification
All data is encrypted and the system is password protected.
Yes. There is a desktop and mobile version available for both android and iOS. The displayed information and dashboards are customized for the user based on hierarchy in the organization.
Yes, Patient Smile provides a secure archive repository at the server. If remote access is required a separate file-server can be configured to service those authorised users.