about US
The Concept
Patient Smile, a complete solution that is a set of tools, systems and processes to improve the patient centricity of hospital staff and loyalty as well as the number of referrals from every patient that walks out of the hospital.
We work with hospitals on multiple fronts – engaging with the patients on WhatsApp and alerting the relevant staff members in case of any areas of improvement, creating action items, escalating unaddressed action items through the hierarchy of the hospital – all of these help the hospital in turning every patient into a promoter of the hospital.
Simultaneously as part of “Patient Smile”, we work on improving the engagement and commitment of the hospital staff towards the hospital. After all, ensuring happy employees is one of the pre-requisites to smiling patients.
Who we are?
Patient Smile is powered by Forum Business Research. We are experts in patient experience management. We believe managing patient experience is the only sustainable initiative that a hospital can take up to ensure long term growth. We work with hospitals that have a patient centric purpose and the courage to act on it.