AI based messaging and ticketing system
Reduce operating costs while improving patient experience and keeping staff motivated. iCare+ is an AI messaging and ticketing system that uses the power of WhatsApp to interact with the patient.
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What is iCare+?
Hospital managements are under pressure to reduce operating costs, while improving patient experience and keep staff motivated. With iCare+ these can be achieved.
Many of your patients are familiar with WhatsApp. We let them send requests which then becomes a ticket in our system. Owners of requests look up their queued requests, act on them and when complete, mark them as closed.
Requests are immediately queued for owners to take action, and alerts ensure that the assigned owners are notified of pending requests. Requests in queue are evaluated against objective KPIs and escalated to the next level manager for follow up. Requests escalate all the way to the top management based on predefined organisation hierarchy.
Management dashboards allow for easy analysis of the request-response cycle. Graphical and visual representations of the performance of departments with respect to their TAT make it easy and clear for the management to monitor processes effectively.
Something for everyone
Managers
Nurses
Patients
Features
WhatsApp acts as the patient interface to recieve requests.
Auto-assign ticket
Our AI automatically assigns the ticket to the concerned department.
Auto-reply
Based on the request an automatic reply is sent to the patient, with the expected time for completion
Real-time
Get real-time updates via the app notification, mail and SMS.
Escalations
If requests are not closed within a predefined Turn around time, it is escalated.
Reports and Analytics
Collect, analyze, and act on data with a central dashboard, in-depth reports, audit tools, and more.
Mobile friendly
Everything you need to manage, measure, and optimize your organization in the palm of your hand.
Frequently Asked Questions
Yes, from start to finish. iCare was created for the users to stay updated round-the-clock. Therefore, the entire system works on your smartphone seamlessly.
iCare comes with notification feature that makes sure each one in the system stays updated about the tickets. It is also supplimented by a SMS and mail notification
We offer full comprehensive on-boarding training for you and your entire team. Not only that, customer support is included in your membership so you can contact us anytime if you have any issues at no extra cost.
No. The monthly price you are quoted for your organization is all you will have to pay to continue using iCare.
Absolutely, because iCare is fully scalable, it works well for small organizations or with large multi-location organizations with many employees and departments.