Comprehensive request tracking system
Control costs and improve staff productivity with an efficient and easy to use inter-departmental ticketing system. iCare puts you in control and helps you track and address patient requests on time.
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What is iCare?
iCare is a mobile app that captures requests, assigns owners and sends them notifications. Owners of requests look up their queued requests, act on them and when complete, mark them as closed.
With an easy to use interface, users can log requests in a few seconds. The request captures the essential elements: What, Where and Who. What has to be done, Where (location) it has to be done and Who needs to address it. Users have the ability to take and add photos to their requests making it clear for the owners.
Requests are immediately queued for owners to take action, and alerts ensure that the assigned owners are notified of pending requests. Requests in queue are evaluated against objective KPIs and escalated to the next level manager for follow up. Requests escalate all the way to the top management based on predefined organisation hierarchy.
Management dashboards allow for easy analysis of the request-response cycle. Graphical and visual representations of the performance of departments with respect to their TAT make it easy and clear for the management to monitor processes effectively.
Features
User Friendly
Every employee in the hospital can use it easily.
Assign ticket
Assign the request to specific departments with location and image
Priority
Take charge of your request and set the priority.
Real-time
Get real-time updates via the app notification, mail and SMS.
Request Management
Create, assign, complete, and track your requests in a few clicks.
Escalations
If requests are not closed within a predefined Turn around time, it is escalated.
Reports and Analytics
Collect, analyze, and act on data with a central dashboard, in-depth reports, audit tools, and more.
Mobile friendly
Everything you need to manage, measure, and optimize your organization in the palm of your hand.
Frequently Asked Questions
Yes, from start to finish. iCare was created for the users to stay updated round-the-clock. Therefore, the entire system works on your smartphone seamlessly.
iCare comes with notification feature that makes sure each one in the system stays updated about the tickets. It is also supplimented by a SMS and mail notification
We offer full comprehensive on-boarding training for you and your entire team. Not only that, customer support is included in your membership so you can contact us anytime if you have any issues at no extra cost.
No. The monthly price you are quoted for your organization is all you will have to pay to continue using iCare.
Absolutely, because iCare is fully scalable, it works well for small organizations or with large multi-location organizations with many employees and departments.